1. About KnockKnockCare
KnockKnockCare ("Company," "we," "us," or "our") provides an automated telephone check-in service designed to place scheduled calls to aging or vulnerable individuals and notify designated emergency contacts if calls are not answered. The service is operated by KnockKnockCare LLC, a company registered in the State of California.
2. Nature of Service — Important Limitations
KnockKnockCare is a check-in notification service only. It is not an emergency response service, a medical monitoring service, or a substitute for professional care.
By using our service, you expressly acknowledge and agree that:
- KnockKnockCare does not provide emergency medical services or dispatch emergency responders.
- KnockKnockCare does not guarantee that calls will be placed, received, or that notifications will be delivered in any particular timeframe.
- The service depends on working telephone connections, functioning telecommunications infrastructure, and operational third-party services, all of which may experience outages or failures.
- KnockKnockCare is a supplement to, not a replacement for, regular family contact, professional caregiving, or emergency alert systems.
- If you believe someone is in immediate danger, you must call 911 or your local emergency services directly. Do not rely solely on KnockKnockCare to summon emergency help.
3. Limitation of Liability
To the maximum extent permitted by applicable law, KnockKnockCare LLC, its officers, directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Personal injury, illness, or death of any subscriber or third party
- Property damage of any kind
- Losses arising from failure to place or connect a scheduled call
- Losses arising from failure to deliver notifications to emergency contacts
- Losses arising from technical failures, network outages, or service interruptions
- Any harm resulting from reliance on this service as a primary safety measure
In no event shall KnockKnockCare's total liability to you for all claims exceed the total amount paid by you to KnockKnockCare in the three (3) months preceding the claim.
4. TCPA Consent and Telephone Communications
By signing up for KnockKnockCare, you provide express written consent on behalf of yourself and the subscriber you are enrolling for KnockKnockCare to place automated telephone calls to the phone numbers you provide. This consent includes:
- Automated check-in calls to the subscriber's phone number at scheduled times
- Automated SMS and voice notifications to emergency contact numbers you provide
- Automated SMS confirmations to the account holder's phone number
You represent and warrant that you have the authority to provide consent for all phone numbers you register with our service, including the subscriber's number and all emergency contact numbers.
You may withdraw consent at any time by canceling your account. Note that withdrawing consent will terminate your service.
5. Account Responsibilities
You are responsible for:
- Providing accurate and complete information when registering, including correct phone numbers for the subscriber and all emergency contacts
- Keeping your account information current, including updating call times, emergency contacts, and phone numbers when they change
- Ensuring that the subscriber is aware they will receive regular automated check-in calls from KnockKnockCare
- Ensuring that all emergency contacts have consented to receive notifications from KnockKnockCare
- Maintaining the confidentiality of your account credentials
6. Billing and Subscription
KnockKnockCare offers monthly subscription plans billed in advance. All plans include a 30-day free trial period. Your payment method will not be charged until the trial period ends.
Subscriptions automatically renew each month unless canceled. You may cancel at any time through your account settings or by contacting us at hello@knockknockcare.com. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial months of service.
We reserve the right to change pricing with 30 days written notice to your registered email address.
7. Service Availability
We strive to maintain reliable service but do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, technical failures, or circumstances beyond our control. We are not liable for any losses arising from service interruptions.
8. Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment, or any other reason at our sole discretion. You may cancel your account at any time.
9. Indemnification
You agree to indemnify, defend, and hold harmless KnockKnockCare LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these Terms, or your violation of any third party's rights.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved in the courts of Ventura County, California.
11. Dispute Resolution
Before filing any legal claim, you agree to contact us at hello@knockknockcare.com to attempt to resolve the dispute informally. If we cannot resolve the dispute within 30 days, either party may pursue formal legal action.
12. Changes to Terms
We may update these Terms at any time. We will notify you of material changes by email to your registered address at least 14 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.
13. Contact
If you have questions about these Terms of Service, please contact us:
KnockKnockCare LLC
Email: hello@knockknockcare.com
Website: knockknockcare.com